From strategy to execution, we help you unlock scalable, efficient, and high-performing commercial operations across remote, digital and hybrid models.
The client faced long response times and low conversion rates, as human agents could not follow up instantly with prospects requesting information online. We deployed an AI agent capable of calling leads within seconds, answering their questions conversationally, and booking appointments directly into the installer’s calendar.
The challenge was to increase monthly sales activity by more than 20% without inflating acquisition costs in a highly competitive, low-cost environment. We delivered a fully integrated model based on advanced customer segmentation, resource optimization (including call-blending), predictive conversion models, and a diversified lead typology strategy.
The client was struggling with low sales motivation due to rigid and misaligned incentive schemes that didn’t reflect business priorities. We developed and rolled out a comprehensive incentive program that balanced profitability with growth, differentiated by channel and campaign, and added the necessary flexibility and scalability to adjust to market changes.